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48-hour phone repair service turned out to be the wrong number

by Ace Damon
48-hour phone repair service turned out to be the wrong number

In mid-November, I sent my wife's iPhone to a company called Quick Fix Mobile, which advertises 24- or 48-hour service. The phone needed battery replacement and I used the mail as directed. The phone arrived with the company just five days after publication. A week later, I was told that the technicians were still investigating.

After another week, it was found that there was a delay of two weeks for battery repairs. At that point, I decided I just wanted the phone back. But as hard as I try, I can't join this company.

Can you recover my phone and the 37 pounds I paid?

ML, Crowborough, East Sussex

We managed to recover your repaired phone and refund the money, but damn it was hard work. Quick Fix Mobile is one of those infuriating companies with no phone number listed on their website.

He ignored our first email and only when sent a second did the company respond.

The company denied it was ignoring you and said more than 50 emails passed between you. He repaired the phone for free as a gesture of goodwill. We receive letters, but cannot answer individually. Email consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Include a daytime phone number. The sending and publication of all letters is subject to our terms and conditions

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